402 W Broadway, Suite 400, Downtown San Diego  ·  By appointment, 8:00 AM to 11:30 PM, 7 days admin@truestonetesting.com
Truestone Testing

Frequently asked questions

If your question isn't here, email us or call. We'd rather answer it before you book than after.

Choosing a test

Legal or private, which one do I need?

If any court, agency, attorney, or official process might ever ask for the result, choose the legal test. If it's purely for your own knowledge, the private test is the same science at a lower price. A private result cannot be converted to a legal one later; the samples would have to be recollected under chain of custody.

The alleged father isn't available. Can we still test?

Often, yes. A grandparent, full sibling, or aunt or uncle of the alleged father can be tested against the child. See relationship tests. We confirm the right combination with the laboratory before your appointment. If you're unsure who can be tested, email us or call before booking.

Do you do prenatal, immigration, or ancestry testing?

No. We focus on paternity and family-relationship testing for people in San Diego. We don't offer prenatal paternity, immigration DNA, ancestry, or medical genetic testing.

Appointments and consent

Who has to come to the appointment?

Everyone being tested, at the same time. For paternity that's the alleged father and the child, plus the mother if she's participating (free). Each adult brings government photo ID.

The child is under 18. What do I need?

A parent or legal guardian with authority to consent must attend and sign for the child. If the parents are not married to each other, the child's mother must consent. A court order can substitute for her consent. Without proper consent the laboratory will not process the child's sample, so please sort this out before booking.

Can I bring a swab or a toothbrush instead?

No. We collect every sample ourselves at the appointment, and every participant must consent. We don't test anyone without their knowledge.

Does it hurt? What is the sample?

A soft cheek swab rubbed inside the mouth for about 30 seconds. No needles, no blood. Avoid eating, drinking, smoking, or chewing gum for 30 minutes beforehand.

How long is the appointment?

About 20 minutes for a private test and 30 for a legal test, because of the identification and paperwork.

Can you come to us instead?

Yes. Mobile collection is available anywhere in San Diego County for a travel fee, quoted by location before you book. The same ID, consent, and chain-of-custody rules apply, and everyone being tested must be present at the visit. Request it on the contact form or by email.

Results

How long until I get results?

Samples go out on the next overnight carrier pickup after your appointment. The laboratory typically processes cases in one to three business days after they arrive, so most reports come back within three to four business days of your appointment. Relationship cases typically take 3 to 5 business days. Weekends, holidays, and occasional quality re-tests can add time. We never quote a guaranteed date.

Can I pay for faster results?

Not at this time. Most reports arrive within 3 to 4 business days of your appointment. We don't offer a rush option yet, and we never promise same-day results.

How accurate is it?

The laboratory reports a probability of paternity on every case. A typical inclusion is reported above 99.9% and an exclusion at 0%. The report states its own figures; we don't interpret beyond what it says.

Who gets the results?

Only the people named as authorized recipients on the consent forms, by the delivery method you choose. Legal cases also get a notarized hard copy mailed to the address on the chain-of-custody form.

Can you tell me what the result means for child support or custody?

No. We're a collection and coordination service, not lawyers. Questions about how a result affects a legal matter go to an attorney or the court.

Pricing and payment

What's included in the price?

Everything: collection, laboratory analysis, overnight shipping, and your report. There is no separate collection fee.

How does the deposit work?

A $50 deposit reserves your appointment and is applied to your total. The balance is due at the appointment before collection. Reschedule free with 24 hours' notice; cancel with 24 hours' notice for a full deposit refund. Full terms are on the policies page.

How can I pay?

The $50 deposit is paid by card when you book online. The balance is paid at your appointment before collection begins.

What if a sample has to be recollected?

If the laboratory needs a new sample for any reason, your second appointment is free.

Privacy

Is my information private?

Yes. Your appointment is in a private office. We collect only what the laboratory's procedure requires, we don't put results or ID copies in booking or marketing tools, results go only to authorized recipients, and your information is never shared with employers or insurers. See our privacy notice.

Where is the analysis done?

By an independent AABB-accredited relationship-testing laboratory. Truestone Testing performs collection and case coordination; we don't run a laboratory.

Still have a question?

Email us or call before you book. It takes five minutes.

Contact us
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